Five Star: Grand Palm

THREE-TIME Travel Award winner, The Grand Palm Hotel Casino and Convention Resort has been awarded its fi fth star from the Botswana Tourism Board towards the luxurious Walmont hotel.
This achievement, according to management, will see the Peermont Walmont hotel at The Grand Palm operate as the fi rst full service 5-star city hotel in Gaborone and Botswana. Bruce Page-Wood the Regional Chief Operating Officer,Botswana has expressed joy and pride at what he described as a result
of high level of customer service and guest experience standards at the hotel. “To be the fi rst 5-star full service city hotel in Botswana is an unsurpassed achievement. This accolade is testament to the commitment and dedication of the staff who have worked tirelessly and passionately towards attaining this goal. It reinforces the achievement of the World Travel Awards for the leading resort in Botswana in 2006, 2007 and 2009.” The award-winning hotel exceeded expectations and criteria set by the Botswana Tourism Board which is a combination of facilities and services with great emphasis on excellent customer service from staff and management. The resort and the hotel, according to management, invested P24-million in the refurbishment of the Casino and Mokolwane Bistro, P8-million to the refurbishment of the 4th and 5th fl oor rooms of the Walmont hotel last year, and this they said contributed to the fi ve-star rating. “In addition to the hotel refurbishment, The Grand Palm management also invested money in improving the standards of service, guest amenities and recruiting staff capable of providing nothing but the best service for our guests,” Page-Wood said. The now 5-star Walmont hotel at the Grand Palm boasts lavish gardens, a gift shop for guests to buy something special for those back at home, one of the world’s
most sought after conference facilities, the Gaborone International Convention Centre amongst other things. Page-Wood said The Grand Palm has also taken eco-friendly steps towards going green. They have launched a grey water plant, implemented signifi cant power saving measures, installed water saving apparatus into bathrooms and have also started their own wormery. “Tourism operations worldwide are increasingly being judged on their eco-credentials with guests choosing to support ‘greener’ hotel operators,” he said.