I got married last year and as is the norm my name was published at the DC’s office before wedding day.

After a few days of publication we received a short message from someone asking us to hire his photography services on our day, we discussed the issue with my husband and agreed to engage him.

We made an appointment and met near KB Mall in Gaborone.

We paid him P3,000 for the service, and have a receipt to that effect.

On our wedding day he came as agreed, shot the video and took photos then on the second day he informed us he won’t make it but sent someone who didn’t disappoint.

He promised to deliver in seven days but that did not happen.

We continued calling him and he made endless promises, until last week when my husband asked him if we should take the legal route and his answer was yes you can.

I thought he was joking but it seems he was serious because it’s been a week now without any word from him.

Can consumer watchdog help me get my money back because our initial agreement with this man did not materialize?

I thought of reporting to the police but I feared that he may change his cellphone number once he realizes that I was serious about engaging the law since the only detail I have is his cellphone number.

Yet again someone has been badly let down by a wedding service supplier.

What is it with that industry?

Why is it so populated by liars and crooks?

Why do some of them operate like drug dealers?

You should do what I suggested the other reader should do.

Write a letter giving the guy 14 days to refund you completely and warning him that you’ll take legal action against him.

Then make sure that you follow through and go to the Small Claims Court.

Every week we have at least one person with a story similar to yours.

Sometimes it’s a photographer, other times the caterers or suppliers of furniture or equipment but the story is always the same.

On what is meant to be someone’s most special day they are let down, often ruining the occasion.

My advice is simple. Only ever use someone at your wedding who you already know is reliable and honest.

Only use someone who has satisfied someone you know at their wedding.

Using a stranger is clearly far too risky.

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