When strictly adhered to, the principles should in theory, significantly improve organizational performance.
The eight quality management principles are namely; Customer Focus, Leadership, Involvement of People, Process Approach, System Approach to Management, Continual Improvement, Fact Based Decision-Making and Mutually Beneficial Supplier Relationships.
When all these factors are combined the organization should benefit in a myriad of ways. These benefits include but are not limited to; a more customer-focused organization, increased effectiveness and efficiency, sustained customer satisfaction and the integration of high level employees within quality management.
Speaking at a press conference held at the BQA headquarters, BQA Chief Executive Officer, Abel Modungwa remarked; “It [certificate] clearly demonstrates our willingness to establish and operate effective, efficient and transparent systems. We are prepared to open our systems to independent scrutiny and evaluation, hence the involvement of BOBS. I would like to assure our customers and partners that BQA will continue to improve quality service for the betterment of the education and training system.”
BQA Chairperson, Charles Siwawa, echoed Modungwa’s sentiments and further added that; “The economy of our country can benefit a lot from improved productivity and customer focused quality services and products that meet international standards. It [certification] was not an easy task, particularly with the expanded mandate, but it came to pass. This certification is just the beginning of a long journey towards quality service provision.”
Managing Director of BOBS, Masego Marobela, expressed her delight that BQA had applied for the certification especially after their restructuring.
It is the fourth time they have been awarded the certificate and she expressed her faith in BQA’s ability to implement the standard with ease.