GREAT BIG PARCEL SCAM
My boyfriend sent me a parcel from the UK.
I paid for most of the charges demanded but they’re now asking for security charges that I can’t aff ord.
They now demand payment for storage because they still have the parcel.What can I do in this kind of situation?
[The reader forwarded a series of emails from a shipping company claiming to be in Malaysia and demanding money for a range of things, including US$570 for “Airport Tax And Customs Charges” and after she had paid that, $1,450 for an “Anti Terrorist Certifi cate”, all to be sent using Western Union.
Once she paid that as well, so far a total of over P15 000, they then demanded “Storage Charges.”
They told her that the parcel her boyfriend had sent contained a laptop, “jeweries”, a camera, wristwatches, phones, a large amount of cash and an invitation letter to the UK.]
I’m terribly sorry to give you bad news but you have been the victim of a scam, there’s no doubt about it.
Firstly there’s no such thing as an “anti-terrorist certifi cate” required by the any authority around the world.
The only time you’ll hear about such a thing is from scammers.
Also real courier companies use their own email domain, not a free domain like this company does.
Real courier companies can also spell correctly.
The emails you sent over were riddled with spelling mistakes, which is not what you would expect from a genuine company in the UK or Malaysia.
Also, genuine companies use landline numbers, not a redirectable British cellphone number.
Real companies transfer money using bank-to-bank transfers, not Western Union.
There is, of course, no trace of this courier ompany in Malaysia, who also operate nly using cellphones.
And above all, why would a package ravelling from the UK to Botswana go via Malaysia? Unfortunately nothing about this is real.
The courier ompany is a fake, the package is a fake and regrettably your “boyfriend” is also fake.
He doesn’t really exist, his identity is just part of the scam.
Unfortunately your money has gone, never to be seen again.
If your phone is stolen you email this and your details to firstname.lastname@example.org. Your phone will be “traced within next 24 hrs via a complex system of GPRS
How true can this be please?
It’s a mixture of truth and partial truth.
Dialing *#06# is one way to find out the “International Mobile Station Equipment Identity” or IMEI number of your phone.
This is a unique number identifying your phone and can be very useful in blocking your phone if it’s stolen.
Everyone should record the number somewhere safe just in case.
It probably won’t help you get your phone back but it can stop a crook using it.
Many phones also have other ways of telling you the IMEI number.
However the email bit is no use at all. The email address is actually that of the Commissioner of Police in Chennai, India and
he or she is unlikely to beable to help you and me.Unless we fi nd ourselves in Chennai of course!
CELEBRATION SHOUT OUT
Sanitas sales rep blossoms
Johnson Mokalake looks up from his desk and smiles.
Bright blooms of potted plants surround him like happy family photos.
His thumb touches one in gentle caress. “These are my babies, my livelihood,” says the man who has been nominated as our service person of the week.
The 29-year-old sales representative has worked for Sanitas Nurseries and Garden Centre in Gaborone since 2004.
His enthusiastic and effi cient approach to his work, coupled with that trademark smile, so impressed business consultant Kate Targett that she nominated him for this week’s Celebration Shout.
She told Consumer Voice: “After going into so many stores where staff choose to stand and ignore you, it was so refreshing to find someone who clearly wanted to help their customer. Johnson was friendly, welcoming and genuinely keen to help me.”
Johnson is delighted to have been nominated. The secret to good customer service he says is to ensure that every customer is satisfied enough to want to return.
“I meet different kinds of customers including rude ones, but I make sure that when they leave they do so with a smile to match my own.”
He knows every plant in the nursery by name and origin and is capable of explaining to the customer the best growing conditions.
“In my fi eld of work a salesperson should be able to engage the customer and understand their needs, and that’s a piece of cake to me.”
It is an easy and knowledgeable approach that has taken nine years to perfect.
The phone rings and Johnson has again to answer another of the constant enquiries referred to him. The smile never leaves his face
as he does so.