CONSUMER’S VOICE

EIGHT MONTHS WAITING FOR THE CAR
Dear Consumer’s Voice #1
A reader contacted us with a very, VERY long story about her car, a Hyundai that broke down in Rustenburg in October last year.  Quite sensibly she had the car towed to the Rustenburg Hyundai dealership for repairs.  However, that’s when things started to go wrong.  Instead of just fixing the car they proceeded to claim to repair it and allowed her to drive it away only to have it breakdown within screaming distance of the dealership TWICE, they lost her crank shaft, fired some of their staff, waited for parts that couldn’t be found in South Africa, helped her run up an enormous phone bill, took a total of P20, 000 from her and turned her hair grey.
OK, I confess I made up the bit about her hair but everything else happened.

To give you an idea of how complicated the story is let me tell you that the email she sent me showing all her correspondence with Hyundai South Africa contained almost 4,000 words.
Anyway, the situation right now is that after eight months, Hyundai dealership in Rustenburg still have her car and they still haven’t fixed it.

I think that the time has come to escalate this to a higher level.  The customer has already dealt unsuccessfully with the branch manager in Rustenburg and has contacted the Hyundai national customer care people but all to no avail.
My suggestion to her is that she should forget the pleasantries and email the Managing Director of Hyundai in South Africa, Alan Ross.  His email address is  HYPERLINK “mailto:alanr@hyundai.co.za” alanr@hyundai.co.za.

Clearly she’s going to need to be very polite, to explain her problem in calm and measured terms and give him a reasonable chance to fix the situation.  However that doesn’t mean she can’t assert herself, explain that she feels she’s been treated badly and that she knows she has a right to have this situation fixed.
She should also let him know that the “good name” of his company is being badly affected and that he has an incentive to fix this graciously and effectively.  And QUICKLY!
Oh, one final thing.  He might want to know that he’s now famous in Botswana.

Dear Consumer’s Voice #2
Hi, please let me know more about Amway and how advisable it is to engage in it.  Thank you.

Amway is as risky as they come
There’s nothing wrong with Amway, so long as you know what you’re getting into.  The problem with Amway is that it is two different things rolled into one.  The simplest part of their operation is that they sell things, a vast array of things from pasta to cosmetics.  I’ve seen some criticism of the quality of the goods they sell and also their prices but that would be up to you to decide if you buy any of them from what they call their IBOs or “Independent Business Owners”.  You would need to decide whether their prices and quality are good enough.
The other part of their business is the area that is much more suspicious: the “multi-level marketing” aspect.  I must stress of course that Amway is NOT a pyramid scheme, honestly it’s not.  However they do have a “pyramid-structured” business model.  One of the very first things you will hear from the Amway IBO who approaches you is that they have a business proposition for you.  They won’t say that they have some excellent products for you, no, it will be a chance to make money that they offer you.

They will try to sell you the idea of becoming an IBO yourself in the pyramid beneath the IBO that recruits you.  Then every Amway product you sell will earn you a share of the profits.  Critically, and this is the important bit, you will be encouraged to recruit other IBOs beneath you and to encourage them to recruit others beneath them.  The person recruiting you will imply that you will earn lots of money from every product sale that is made beneath you, perhaps even multiple levels down.

Of course this sounds persuasive.  It sounds like a way of earning easy money from the work of the people many layers beneath you.

The trouble is it’s simply not true.  The mathematics don’t work.  In order to make ANY money from the Amway pyramid you would need to recruit a staggeringly successful pyramid of people beneath you and there simply aren’t enough gullible fools around.

CONSUMERS VOICE

You’ll often hear from Amway IBOs who are trying to recruit you that Amway “has made more millionaires than any other company”.  That’s just a lie.  They never actually name any of these “millionaires” for the simple reason that they don’t actually exist.

Regardless of the mathematical theory I think it’s fair to judge Amway by their results.  However Amway certainly won’t give them to you and me.  Luckily they were forced to disclose them a couple of years ago in the UK when the British Companies Court tried to put Amway out of business.  The truth that emerged is that virtually nobody makes money from being an Amway IBO.  A few people at the very top of the pyramid have made lots of money but anyone new is so far down the pyramid that there’s no chance of making any money at all.  The British data showed that the VAST majority lost money.

Please don’t waste your time and money joining Amway, or any other pyramid-structured selling mechanism.  You will NOT make money, you will instead spend a small fortune buying the products, the marketing material, the compulsory training materials and you’ll just offend all the friends they insist you try to recruit.
For more on Amway check the Consumer Watchdog blog on our web site.

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The Consumer’s Voice is brought to you by Consumer Watchdog.  We’re here to help consumers with problems with suppliers, to help consumers stand up for themselves and also to help suppliers improve the services they deliver.  It doesn’t cost you a thing so if you need our help you can reach us by email us at  HYPERLINK “mailto:watchdog@bes.bw” watchdog@bes.bw, by post to Consumer Watchdog, P. Box 403026, Gaborone or by phone on 3904582 or fax on 3911763.  Visit our web site at  HYPERLINK “http://www.bes.bw/” www.bes.bw to find out more!

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7 Comments

  • Seroba
    July 2, 2010, 2:40 pm

    its only fair to talk about something that you have facts about,nna ke bona article e e tshwara kwa le kwa hela. clearly who ever wrote this article did not do proper research about the Netwaork 21 business.

    REPLY
  • IBO
    July 2, 2010, 2:49 pm

    To Consumer watchdog:
    You need to write things that you are 100% sure about, you clearly know nothing about Amway except wat you hear from the streets. I suggest you get yourself invited to one of the business meetings.

    To Consumer:
    Network 21 is a good business to get involved in, it will develop you as a person and is a great business opportunity, please find out more about the business from someone who is actually in it and knows the facts about it, they can advice you better.

    REPLY
  • pheonix
    July 2, 2010, 3:15 pm

    hi thevoicebw

    here are some peer-reviewed articles with some information. its up to you to decide.

    http://en.wikipedia.org/wiki/Amway_Global

    http://en.wikipedia.org/wiki/Amway

    another site on which you can squizz through the big world-wide earners:
    http://www.amwaywiki.com/List_of_Amway_Diamonds

    i agree with ibo – get yourself to the largest business meeting, and decide after that whether its something you would like to become a part of or not.

    good luck! :)

    REPLY
  • Tjangu
    July 2, 2010, 3:26 pm

    This are the facts about Amway.

    1.Founded in 1959
    2.Its in more than 80+ countries
    3.Has been 100% success in every market
    4.AAA+ CREDIT RATING
    4.PARTNERSHIP WITH 420 OF 500 fortune 500 companies
    5.90 day money back gurantee
    6.E- commerce

    Look,there are many great things about Amway. the above info is just some of the facts known and to many people this alone screams integrity and great business to get involved with.So, wena consumer watchdog, tell us any other multi level networking company that can beat Amway. This business has given many Batswana hope, madi a re a dirang le wena ga o kake wa re afa.Gape there are many people making money in this business,we can introduce you to many of them and teach you how to make money le wena…

    REPLY
  • Seroba
    July 2, 2010, 5:11 pm

    nnyaa nna ke tlhola ke utlwalela gotwe the voice e kwala maaka, gompieno ke e iponetse gore they are capable of writting stuff they hear in the corridors and make them sound like its something well researched. watch dog e ya bone ke maaka hela, in every company or organisation there’s less people at the management level than any other level, amway is no exception. even at the voice, the people who work hard are not even the owners of the voice, they oly get a % of the money they make for the voice.

    REPLY

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